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Policies

Policies for Hillcrest Orchard and RoxyAnn Winery

RETURN POLICY
Our goal is to provide exceptional gift boxes with 100% customer satisfaction; therefore, we will correct any problems with our gift boxes by offering our customers their choice between a gift box of equal value or a full refund.

ORDERING
When placing an order we utilize information provided the user though our on-line order form. To adequately process the order the customer must provide all pertinent contact information including name, shipping and billing address, telephone contact information in addition to their financial information, such as credit card number and expiration date or Paypal account information. This information is used for billing purposes and to fill customer’s orders. This contact information is then utilized to process and fulfill the order or to contact the customer in case there is any trouble in processing their order.

ABOUT COOKIES
Cookies provide users with easier access to a number of web related activities. Cookies are essentially pieces of digital information that are downloaded to the users computer for storing useful information that can be readily called up when necessary for future transactions and for record keeping. Cookies allow for easier web browsing for user by storing such things as passwords and preferences while recording and tracking purchases when you visit a particular website. The use of cookies in this manner is considered a standard for the industry, and cookies are utilized by most major retail web sites on the Internet today.

HOW HillcrestOrchard.com USES COOKIES:
HillcrestOrchard.com uses cookies to store the various types of information including: when you last logged into the site, your username and password, and your preferred “theme view”, depending how you set it in preferences. These cookies are stored on your web browser and will automatically pull up and display required information as needed. In order to effectively utilize our on-line store it is necessary for you to have cookies enabled within your browser. HillcrestOrchard.com also utilizes cookies to allow your computer to remember that you’ve registered with us, this speed up our ability to respond to your order and increases your ease of usage when you visit our site in the future. We do not use cookies to track your movement, gather consumer information or for any purposes other than to enhance your use of our site. If you choose to disable the use of cookies in your browser, or if your browser does not support cookies, you cans still browse through our site, however you may be limited in terms of functionality in some areas and may not be able to purchase items directly through our on-line store.

LOG IN FILES
Our system utilizes customer IP addresses allowing us the ability to analyze trends in buying patterns, effectively administrate the site, track our customers movement through the site, as well as gathering a range of general demographic information for our  use. IP addresses are not linked to any personally identifiable customer information.

INFORMATION SHARING
We do not share any customer information with anyone.

WEB LINKS TO OTHER SITES
Please be aware that this web site contains hyper-links that lead to other related sites that may not be directly affiliated with our company. We cannot therefore be responsible for the privacy practices of these other sites. We highly suggest that all our users to be aware when they leave our site and recommend that they read the privacy statements of each and every web site carefully that may collect personally identifiable information. Our privacy policy is only applicable to information collected specifically by this Web site.

CONTESTS & SURVEYS
On occasion our site may request certain information from users in the form of contests or surveys. Your direct participation in these programs  is  completely voluntary. It is your choice whether or not to provide us with this particular information. The types of information requested in these programs may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Specific contact information will be utilized to notify contest winners and for awarding prizes. Survey information will be used for purposes of monitoring or improving the user interface and customer satisfaction in relation to our site. Your cooperation is appreciated.

REFERRALS
Our site users may choose from time to time choose to utilize our referral service in order to inform a friend or family member about our site. In this instance we will ask for this individuals contact information including their name and email address. We then automatically send them a e-mail invitation to visit the site mentioning you as a referral. This information is collected and stored strictly for the purpose of sending this one-time e-mail communication. The individual can simply contact us here to request that their information be removed from our database should they choose that they are not interested in our products or services.

SHIPPING POLICY
Orders received after 8am Pacific Time will be shipped the following business day. Delivery time will vary based on the shipping method you selected during the purchase process.

PRIVACY POLICY
The  privacy, security and protection of our customers personally identifiable information is of utmost importance to us. We take every measure possible to guard this information while it is being transmitted from your computer to our servers and utilize the latest encryption software in doing so. The only employees who are allowed access to this information are those who require it to fulfill your customer requests and orders. Every one of our customer service representatives  has signed a compressive nondisclosure agreement, which includes explicit legal confidentiality protections. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.Should you have any questions about the security at our website or protection of your personal information, we invite you to contact us. We are happy to answer any questions you may have and provide you with any details you may require in regards to specific matters relating to protection of your account information.

UPDATING OR CORRECTING YOUR PERSONAL INFORMATION
Should your personally identifiable information change (mailing address, phone number, etc.), or should a customer wish to discontinue utilizing our service, we will do our best to provide you with a simple and  effective way to, either correct, update or remove that your personal data from our database. This can simply be done through our member information page or by e-mailing our Customer Service staff here.

ACCEPTANCE OF TERMS
By utilizing this site, you are signifying your agreement and consent to the Hillcrest Orchard website user  policy. If you do not agree to this policy, we ask that you please do not use our website for your transaction.  We do invite you to contact our customer service representatives via phone at 541-773-1487 in order to complete your transaction. Your continued use of the Hillcrest Orchard site following the posting of any  changes or updates to these terms and conditions will further signify your agreement to those changes. Any further questions you may have can be forwarded to us here.